Prime Refund Calculator
| Settlement fact | Figure |
|---|---|
| Total judgment | $2.5B ($1B penalty + $1.5B redress) |
| Consumers impacted | ~35 million |
| Early payment cap | $51 per person |
| Supplemental payment | up to $149 |
| Maximum total | $200 per eligible customer |
| Paid out by Sep 2026 | over $845 million |
| Refund window | through April 2027; expire 60 days after issue |
Terms: FTC, Amazon Refunds and the FTC press release ($1B penalty, $1.5B redress, ~35M consumers). Eligibility: US Prime, challenged enrollment flow or failed online cancellation between June 23, 2019 and June 23, 2025, and no more than 20 benefits used in any 12-month period. The FTC never calls about these refunds — anyone asking for money or details is a scammer. Related: junk fee calculator, duty-free exemption calculator.
The FTC's Amazon Prime settlement put $2.5 billion on the table — a $1 billion civil penalty, the largest ever for an FTC rule violation, plus $1.5 billion in refunds for an estimated 35 million consumers hit by unwanted Prime signups or cancellations that secretly required three detours. The revised September 2026 order widened eligibility and raised the ceiling: early payments were capped at $51 per person, supplemental payments can add up to $149 more, and the maximum total now stands at $200.
The eligibility test is three questions, not a form: were you a US Prime customer, did you join through a challenged enrollment flow or fail to cancel online between June 23, 2019 and June 23, 2025, and did you use 20 or fewer Prime benefits in any 12-month stretch after joining. Check yours below — and note the best part of this settlement: nobody files a claim. Refunds go out automatically by check, PayPal or Venmo through April 2027.
How to use
- Answer the three eligibility questions — signup route, the June 2019 to June 2025 window, and your benefit use.
- Read the verdict and the payment context: $51 already going out, up to $149 more possible, $200 ceiling.
- Watch your email and payment apps — refunds are automatic, expire 60 days after issue, and the FTC never calls first.
Frequently asked questions
Do I need to file a claim for the Amazon Prime refund?
No — the FTC's page says no action is needed: Amazon sends automatic refund payments by mailed check or electronic payment through PayPal or Venmo. If anyone asks you to fill out a claim form or pay a fee to release the money, it is a scam, full stop.
Who counts as signing up through a challenged enrollment flow?
Four flows made the list: the universal Prime decision page, the shipping selection page, single-page checkout, and the Prime Video enrollment flow. If your membership started from one of those between June 23, 2019 and June 23, 2025, the first condition is met.
Why does using more than 20 Prime benefits disqualify me?
The settlement targets people who paid for Prime without meaning to — the test is whether you used no more than 20 Prime benefits, including free Prime Video and Music, in any 12-month period after enrolling. Heavy users presumably wanted the membership, so the refund pool goes to the ones who didn't.
How much money will I actually get?
The ceiling is $200 per eligible customer: earlier payments ran up to $51, and the revised order added supplemental payments of up to $149. The exact figure depends on the administrator's distribution — by September 2026 more than $845 million had already gone out, with payments continuing through April 2027.
The FTC called me about my Prime refund — real or scam?
Scam, guaranteed: the FTC states plainly that it is not calling people about these refunds and that no legitimate caller asks for money or personal information to release one. Real payments arrive as checks or PayPal/Venmo transfers, and the help contact is the settlement administrator's email and 1-888 number, not an inbound caller.